Refund policy

Refund Policy

Thank you for shopping at Nöus. We strive to provide high-quality natural wellness products you love. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, products must be unused, unopened, and in original packaging.

• A receipt or order number is required for all returns.

• Sale items and promotional sets are not refundable unless faulty.

How to Initiate a Return

To start a return, email us at: [your support email] with your order number and reason for return. We will review and respond within 3 business days.

Refunds

Once we receive and inspect your returned item:

• Approved refunds are issued to your original payment method.

• Refund processing typically takes 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number. We will replace the item or issue a full refund.

Shipping Costs

Return shipping is the responsibility of the customer unless the item is defective or incorrect.

Exchanges

We do not offer direct exchanges. Please return the item and place a new order.